Terms of service

OVERVIEW
This website is operated by "Madhurame". Throughout the site, the terms “we”, “us” and “our” refer to "Madhurame", offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Product/Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content.

We kindly request that you carefully read and review these Terms of Service before accessing or using our website. By accessing or using any portion of the site, you indicate your agreement to be bound by these Terms of Service. If you do not agree with all the terms and conditions outlined in this agreement, please refrain from accessing the website or using any of the provided services. These Terms of Service constitute an offer, and acceptance of these terms is expressly limited to them.

The Terms of Service will also govern any additional features or tools introduced to our store. The most up-to-date version of the Terms of Service can be found on this page, and it is advisable to review them regularly. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates or changes on our website. It is your responsibility to check this page for any changes periodically. Your continued access to or use of the website after posting any modifications constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and Services to you.

GENERAL CONDITIONS

We retain the right to decline service to anyone at anytime and for any reason. You acknowledge that your content, excluding credit card information, may be transmitted unencrypted and undergo changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

We cannot be held responsible if the information presented on this site is not accurate, complete, or current. The content provided on this site is for general informational purposes only and should not be solely relied upon for making decisions. It is advisable to consult primary, more accurate, complete, or timely sources of information before making any decisions. Any reliance on the material provided on this site is done at your own risk.

This site may contain historical information which is not necessarily current and is provided solely for reference purposes. We reserve the right to modify the contents of this site at any time without any obligation to update the information. It is your responsibility to monitor any changes or updates on our site.

The prices of our products are subject to change without prior notice. We retain the right to modify or discontinue the service, including any part or content, at any time without notice. We shall not be held liable to you or any third party for any modifications, price changes, suspension, or discontinuation of the service. 

We aim to deliver the products you ordered to the specified delivery address within the estimated time provided during your order. However, we cannot guarantee exact delivery dates. If we anticipate a delay in meeting the estimated delivery date, we will make reasonable efforts to notify you. However, we are not liable for any losses, liabilities, costs, damages, charges, or expenses resulting from such late delivery to the extent permitted by law.

We intend to leave your order at the address you provided during the purchase. If the delivery driver deems the area unsafe, your order will be redirected to a collection point (where available), delivered in the next delivery run, or returned to our Fulfillment Center. It is your responsibility to ensure that you can accept delivery of the product promptly and at a reasonable time specified by us. If you cannot do so, the courier may leave a card with instructions for redelivery or collection. If delivery or collection is delayed due to your unreasonable refusal or if you fail to accept delivery or collect the product within two weeks of our initial attempt, we may exercise one or both of the following options (without prejudice to any other rights or remedies available to us. 

Charge you a reasonable storage fee and other associated costs incurred by us. Cease making the product available for delivery or collection and notify you of the cancellation of the relevant contract. In such cases, we will refund the money you paid to us, minus reasonable administration charges (including attempted delivery, product return, and storage fees as mentioned above), to your credit or debit card or other applicable payment methods. Please be aware that delivery may not be possible to specific locations. If this is the case, we will use your contact details during the ordering process to inform you and arrange either the cancellation of the order or delivery to an alternative address. Unless you specify otherwise, the risk associated with the product passes to you upon delivery. In the event of a delivery delay, the risk transfers as of the date when delivery would have occurred. Once the risk has passed to you, we are not liable for any loss or destruction of the product. When opening the product, avoid damaging it, especially when using sharp instruments.

 

While we strive to display the colours and images of our products as accurately as possible, we cannot guarantee that your computer monitor will accurately depict the colours.

We reserve the right but are not obligated, to limit the sales of our products or services to specific individuals, geographic regions, or jurisdictions. This right may be exercised on a case-by-case basis. We also reserve the right to limit the quantities of any products or services offered. Descriptions and pricing of products are subject to change without notice at our sole discretion. We may discontinue any product at any time. Any offers for products or services on this site are void where prohibited.

We do not warrant that the quality of any products, services, information, or other materials purchased or obtained through our website will meet your expectations, nor do we guarantee the correction of any errors in the service.

We retain the right to decline any order you place with us. In our sole discretion, we may impose limitations or cancel quantities purchased per person, household, or order. These restrictions may apply to orders made under the same customer account, using the same credit card, and/or with the same billing and/or shipping address. If we make changes to or cancel an order, we will make efforts to notify you through the provided email address and/or billing address/phone number at the time of the order. We reserve the right to restrict or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide accurate, current, and complete purchase and account information for all transactions made in our store. It is your responsibility to promptly update your account and other relevant details, including your email address, credit card numbers, and expiration dates, to ensure the accuracy and completion of your transactions and to facilitate necessary communication with you.

We may grant you access to third-party tools we do not monitor, control, or have any input. You acknowledge and agree that we provide access to these tools "as is" and "as available" without any warranties, representations, or conditions and without endorsing them. We are not liable for any issues related to your use of optional third-party tools.

Using any optional tools provided on the site is entirely at your own risk and discretion. You are responsible for familiarizing yourself with and agreeing to the terms and conditions set forth by the relevant third-party provider(s) offering those tools.

Furthermore, we may introduce new Services and/or features through the website, including new tools and resources. These new additions will also be subject to these Terms of Service.

Our Service may include content, products, and Services provided by third parties. These third-party materials may be accessed through links on our site that redirect you to websites not affiliated with us. We do not have control over or assume any responsibility for third-party materials or websites' content, accuracy, or other aspects. We do not endorse or warrant any third-party materials, products, or Services.

Any transactions or interactions with third-party websites, including purchasing or using goods, Services, resources, or content, are solely at your own risk. We are not liable for any harm, damages, or issues arising from such transactions or interactions. It is essential to review and understand the policies and practices of third-party websites before engaging in any transactions. You should contact the party involved if you have any complaints, claims, concerns, or questions regarding third-party products.

If you provide us with specific submissions or voluntarily send creative ideas, suggestions, proposals, plans, or other materials (referred to as "comments"), either at our request or unsolicited, you agree that we have the right to freely use, edit, copy, publish, distribute, translate, and utilize these comments in any medium or format, without any restrictions. We are not obligated to keep the comments confidential, provide compensation, or respond to the comments.

While we may, at our discretion, monitor, edit, or remove content, we have no obligation to do so. We reserve the right to remove content that we deem unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates intellectual property rights or these Terms of Service.

 You acknowledge that your comments must not infringe upon the rights of any third party, including copyrights, trademarks, privacy, or other personal or proprietary rights. Your comments must not contain any libellous, unlawful, abusive, or obscene material, nor should they contain any computer viruses or malware that may affect the operation of the Service or related websites. You must not use a false email address, impersonate someone else, or mislead us or third parties regarding the origin of any comments. You are solely responsible for the accuracy and content of your comments. We assume no liability for any comments you or any third party posted.

Our Privacy Policy governs your submission of personal information through the store.

Our website or Service may contain typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any such errors, inaccuracies, or omissions and to modify or update information or cancel orders if any information in the Service or on our website is inaccurate without prior notice (even after submitting your order).

We are not obligated to update, amend, or clarify information in the Service or on our website, including pricing information, except as required by law. The absence of a specific update or refresh date should not indicate that all information in the Service or our website has been modified or updated. We undertake no responsibility to ensure the accuracy or completeness of the information provided, and any reliance you place on such information is at your own risk.

We cannot guarantee, represent, or warrant that the use of our Service will be uninterrupted, timely, secure, or error-free. We do not guarantee the accuracy or reliability of the results that may be obtained from using the Service.

You acknowledge and agree that we may remove the Service for indefinite periods or cancel the Service at any time without prior notice to you.

You expressly understand and agree that your use of the Service is at your sole risk. The Service and all products and services provided to you through the Service are provided "as is" and "as available" unless otherwise stated by us. We make no representations, warranties, or conditions of any kind, whether express or implied, including but not limited to the implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement, except as expressly stated by us.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not be deemed as a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or regarding the Service constitute the entire agreement and understanding between you and us. They govern your use of the Service and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any prior versions of the Terms of Service).

Any ambiguities in interpreting these Terms of Service shall not be construed against the party responsible for drafting them.

For your review, you can find the most up-to-date version of the Terms of Service on this page.

At our sole discretion, we retain the right to update, modify, or replace any portion of these Terms of Service by posting updates and revisions on our website. It is your responsibility to check our website for any changes regularly. You signify your acceptance of those changes by continuing to use or access our website or the Service after any modifications have been posted.

Questions about the Terms of Service should be sent to us at info@madhurame.ca

Thank You.